Returns & Exchanges

We want you to be completely satisfied with your Dr. Pen purchase, which is why we offer a 30-day return window for unopened and unused products. For hygiene reasons, devices that have been opened or used can only be returned if they are found to be defective under our manufacturer warranty.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email with your order number and reason for return to receive an RMA authorization.

• 2.
  Prepare the Package

  Securely pack the unused device and all original accessories in their original packaging to ensure the items are not damaged during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send your return back to our quality control facility.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.