Frequently Asked Questions
Everything you need to know about your Dr. Pen journey.
Are Dr. Pen devices genuine and authentic?
Yes, we only sell 100% authentic Dr. Pen products. Each device comes with a unique verification QR code or hologram that can be authenticated on the official manufacturer website.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the country. Express shipping options are available at checkout if you need your device sooner.
What is your return policy for skincare devices?
We offer a 30-day return policy for unused and unopened items in their original packaging. Due to hygiene standards, we cannot accept returns on devices that have been opened or used.
Do the devices come with a warranty?
Every Dr. Pen device purchased through our store includes a 12-month manufacturer warranty covering any functional defects or hardware malfunctions.
Can I use the needle cartridges more than once?
No, all needle cartridges are designed for single-use only. Reusing needles can lead to infection, skin irritation, and cross-contamination. Always dispose of them in a sharps container after one use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.